Changing apartments is stressful, transition is painful; if you are lucky you meet someone like Helen that helps through the transition, ease your burden with a smile and soothing manner. Girl you are a Greek Goddess! Thank you
Excellent service de La responsable (Hélène) , Elle est tres professionnelle et souriante , j’ai grandement apprécié mon experience avec Elle. 100/100 de Noura Mejd
I was in a rush and got in right before close, Hellen helped me through the entire process of paying and finding my locker. She was super kind the entire time, I had a great experience definitely recommend them they are super helpful.
Hellen was absolutely INCREDIBLE!!! (Pls note that the storage isn’t 24 hours and it is NOT the employees fault. Call in advance especially on holidays instead of leaving unnecessary reviews!) My mom and sister were saved thanks to her amazing customer service and flawless guidance. We really need more human beings like her in customer service, it is a shame lame customers are ruining that chance. Definitely rent your locker here, Hellen is a saint <3
Hi guys !Is it a joke ?It is moving time and you are closed on Monday June 26 without sending a prior notice by email.It was planning to move my stuff with a moving company this morning but found the mini-storage closed. That makes me lose the moving deposit of 400$.
Seems very secure. The office staff was friendly and super helpful when we rented. We chose a unit that we can only access during office hours - that's my only slightly negative thing. You have to pay a little more to have after hour access, honestly it's not a big deal.
Our unit was infested with clothes moths from the unit next to ours. We had to throw away and replace more that $6000 worth of furniture and material.After months of back and forth with insurance, we were not compensated a single penny because we couldn't prove that the moths didn't't come in with us. Despite the storage building having moth traps all around the building with moths caught in them (we didn't notice them when we first dropped our stuff off or we never would have stayed), and the fact that there isn't a single moth in any of our stuff at home (we did an incredibly deep search after finding them in the unit).The staff were unhelpful, very defensive and accusing.So in the end we lost all our stuff AND paid to feed their moths for a year. Do not go here.
Charged me an extra month, asked for a reimbursement which I could not get... Tried email, phone, there's only one number you can call, customer service cannot help you nor put you in contact with accounting or management... Finally got my reimbursement almost 2 months later. Be careful.
Not the cheapest but good customer service, always someone present during business hours, easy to stop or renew your locker. Always easy parking. The lifts are not warehouse size so you might have to do more than one trip to get your stuff to higher or lower levels
I was super happy with Ministorage. I moved to Montréal for an exchange and just needed a locker to leave my big luggage while traveling before the start of university.The service was fantastic. Communication via e-mail was very quick and I got recommended the right size and location to rent. When I struggled with the payment an account was created for me so I didn't have to take care of anything.The moving out process was just as smooth, easy cancellation of the contract.The facility is very clean and easily reachable on public transport. You can buy locks on site and when you first get there, an employee will show you around.I really recommend it, little prices for big service!
Facilities are good, storage areas easily accessible and navigable. Staff was very friendly, helpful, and accommodating, went above and beyond by, among other things, helping me arrange a ride to transport out stuff I was removing from a locker.
Been a customer for over a decade.Full featured storage company in a convenient location.Parking is never a problem.Front desk staff are helpful. I had a problem and Alex sorted me out.Recommend
Efficace, professionnel et accueil charmant !Le parking est facilement accessible, et des chariots sont mis à votre disposition pour les bagages nombreuses.
I like their flexibility and personable service. Would recommend 100%. However, the hours of operation are a bit annoying... If we work until 5pm, we only have 45 minutes to get to storage... as they close at 5:45 on weekdays! anyway.
The instructions for the elevator ARENT CLEAR. It’s all over the place, small and not easily understandable in one look or one read. We got stuck.The signage down the basement is a bit better but not perfect either. Even the employee got lost the first time.It’s clean though
I put my belongings in storage here in December 2019 foolishly thinking I would be back to get them in a few months. After two years, I have just had my things shipped from the storage and they are in perfect condition. No evidence of water, mold, or pests of any kind. I'm super happy with my experience. The price was reasonable and over the course of two years the cost only increased a small amount - they didn't start screwing me over once my initial contract was up. Definitely a five star experience. Thank you Montreal Mini-Storage!
J'avais bien précisé auprès du commis que j'avais des palettes de marchandises, on m'avait confirmé que les palettes rentrées dans l'unité. Quand j'arrive, l'entrepôt ne dispose ni de rampe à l'entrée ni de Skyjack pour rentrer les palettes, la seule solution est de les ramener dans un camion élevé au même niveau que le quai. Finalement, j'ai dû démonté les palettes boites par boites pour les rentrer. Deuxième obstacle est au niveau de l'unité, les portes et couloirs sont trop petits, donc fallait encore rentrer la marchandise boite par boite au lieu d'une palette au complet. Nous avons demandé d'avoir une autre unité avec des portes et couloirs un peu plus large, le commis était très serviable et il nous a trouvé des unités disponible avec un accès plus spacieux. Cependant, son superviseur n'était pas indulgent et a refusé notre transfert à une autre unité. Une expérience épouvantable !
Vlad, Storage Expert - Site Manager is an amazing professional. He was patient and understood our requirements then gave us a tour of the facility to help finalize on the right Storage space. Will strongly recommend Vlad as a go to person if you have any storage requirements!
Excellents accueil et service à la clientèle, en particulier de Vlad, qui a pris le temps de nous expliquer le fonctionnement, fait faire le tour des locaux et fourni les détails nécessaires pour la location. Son attention à nos besoins et sa serviabilité ont été clé dans notre decision de louer un local. L'entrepôt est très bien entretenu et les locaux sont faciles d'accès avec une multitude de chariots à disposition.
In my dealings with the Beaumont location I found they were responsive and very professional. No issues.I would of liked to see more rental options; in my case weekend only parking for my car.
Received fantastic customer service from the receptionist at this location. Had an issue arise and she quickly helped me, was super friendly and resolved my issue for me. Rented the space for over 4 years, the place is clean with lots of different sizes of storage. Plenty of dolly's available for use. Easily accessible and affordable. Thank you!
Sasila and Lana have been the people I’ve dealt with at this location over the last three years. For business I’ve had to deal with many storage places like this and this is a cut above. If you miss a payment they call and are polite, if you need help they are friendly and you always feel your items are safe. Highly recommended!
Une excellente solution d'entreposage perso ou pour entrepreneur/PME. Le grand stationnement en arrière facilite l'accès, et le service est impeccable! je recommande 🙂
Staff and location are fantastic! Prices are very reasonable! There are many units under $100 a month which is great. Very accommodating and friendly staff! Jen was extra helpful!!
Situé au cœur du charmant quartier Outremont de Montréal, Entreposage Montréal Mini-Storage est votre premier choix pour un entreposage libre-service sécuritaire et pratique. Notre établissement se trouve à quelques minutes seulement de points d’intérêt populaires tels que le parc du Mont-Royal et le théâtre Outremont, ce qui en fait une option idéale pour les résidents, les entreprises et les touristes. Notre établissement ultramoderne est équipé d’une large sélection d’unités de stockage, pour répondre à vos besoins. De plus, avec des caractéristiques telles que la surveillance vidéo 24 heures sur 24, l’accès par portail et des options de location flexibles, vous pouvez être sûr que vos biens sont entre de bonnes mains. Et lorsque vous avez besoin de faire une pause après avoir déménagé ou organisé votre unité de stockage, les commodités à proximité telles que la station de métro Outremont et divers restaurants et magasins locaux ne sont qu’à quelques pas. Grâce à un service à la clientèle exceptionnel et à un emplacement de choix, Entreposage Montréal Mini-Storage est le choix par excellence pour l’entreposage libre-service à Outremont.
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